Frequently Asked Questions


How does this work?

NIU Health is membership-based urgent care. For individuals with insurance, your membership is FREE. For the uninsured, we offer a month-to-month membership plan. Once you become a member, you will have immediate access to telehealth and in-person visits with our healthcare providers.

What devices can be used to access this service?

All devices (e.g. computer, ipad, smartphone) that can connect to the internet and has a camera can be used to access telehealth services. Prior to the telehealth consultation, you will be prompted to allow access to your device’s camera and audio functions. This is required for virtual visits.

Are your healthcare providers based in Hawaii?

Yes, all of our healthcare professionals live in Hawaii. NIU Health engages physicians, advanced practice registered nurses, and physician assistants who are licensed and qualified to diagnose, treat, and manage general medical conditions.

May I choose which healthcare provider to see?

What makes NIU Health unique is that you have convenient access, usually within 5 to 15 minutes, to a healthcare provider when you need them. For this reason, our online systems do not permit members to select a preferred healthcare provider.

If I am traveling to other parts of the world, can I use the service?

Yes, once you become a member, access NIU Health from anywhere or anytime in the world as long as you have internet connectivity.

Is my information still protected under the HIPAA privacy rules?

Yes, NIU Health ensures that your health information is secured and protected.

Is NIU Health able to treat my existing chronic medical conditions?

Yes, our healthcare providers are capable of working with you to help manage chronic medical conditions. Furthermore, we encourage collaboration with your existing healthcare teams such as your primary care providers or medical specialist to optimally treat your medical condition(s).

Will my primary care provider have access to my medical records with NIU Health?

With your consent, your existing primary health care provider may have access to your health records.


Who can become a member of NIU Health?

Everyone. We do require a valid, unexpired government-issued ID to sign up. If you are the legal parent or guardian signing up on behalf of a minor, we will accept your valid, unexpired, government-issued ID.

What does my membership include?

Members have access to telehealth and in-person care, low-cost prescription drugs and discounted laboratory tests.

Are prescription drugs and laboratory tests included in the membership cost?

No. Your membership includes telehealth and in-person clinic visits. We also offer low-cost prescription medication and discounted laboratory tests.

If you don’t have drug coverage with your existing health insurance plan or don’t have health insurance, your membership gives you access to a variety of common prescription drugs at a much lower cost, most are under $5. Some of the medications we offer are used to treat high blood pressure, diabetes, infections, heart disease, lung disease, and sexual health.

If I purchase prescription medication from NIU Health, how will I get my medication?

When prescribed by our healthcare providers, members can purchase discounted medications that will be placed in a QR coded lockbox at the NIU Health clinic of your choice. After your online consultation with a healthcare provider, you will need to reserve a date and time to pick up your medication. You will be asked to enter in your credit or debit card information. Medications should be picked up from the lockbox within 1 hour from your reserved date and time. otherwise, it will be returned to stock and you may be billed for a restocking fee ($0.99).

Your credit or debit card on file will be charged once you pick up your medication. Federal laws prohibit the return of prescription medication(s), therefore once you remove the medication from the lockbox you may not return the purchased medication(s). Unfortunately, NIU Health does not do mail prescriptions at this time.

May I get my prescriptions from a pharmacy other than from NIU Health?

Absolutely, if your current medical insurance plan offers you drug coverage, or it’s a medication we don’t carry in stock, we will send your prescription to your preferred pharmacy.

May I just purchase medication that I have been prescribed by my primary care provider without being a member?

NIU Health is not a commercial or retail pharmacy. NIU Health’s licensed drug dispensary offers medications that are prescribed to our members by our healthcare providers. This allows members to purchase drugs at a very low cost from our drug dispensary.

Does my subscription qualify as a medical expense using my TASC card?

Flex spending is a great benefit to have when covering medical-related expenses. However, we suggest you check with the company that mandates your TASC card to see if transactions made to NIU Health are qualified as medical expenses under your TASC card agreements.

Can I cancel my membership?

Yes, you may cancel your membership at any time. If you signed up for a 6 or 12-month membership plan you will be billed the full price of the 6 or 12 months subscription and will have continued access to the membership benefits until the subscription expiration date.

Health Clinics

Can I walk into a Health clinc without an appointment?

Yes, but we highly recommend making an appointment. You can schedule your same-day visit by signing into your account on then start a telehealth visit. You may also call the clinics at (808) 888-4800 or email

In the event the front door is locked, please ring the doorbell and we will be right with you.

Where can I find a NIU Health clinic?

We currently have multiple urgent care clinics on Oahu with plans to expand to the neighbor islands, US mainland and internationally. Both of our current clinics offer free parking.

Hawaii Kai Clinic

Hawaii Kai Towne Center
6600 Kalanianaole Hwy #114A
Honolulu, HI 96825
We are near Roy’s restaurant and the Hawaii Kai Police station.

Nuuanu Clinic

(Temporarily Closed)
Nuuanu YMCA
1441 Pali HWY
Honolulu, HI 96813.

Honolulu Clinic

Executive Centre Hotel Honolulu
1088 Bishop St Ste 103
Honolulu,HI 96813

What if I need to go to a hospital?

If you are experiencing a medical emergency, call 9-1-1 or go to the nearest emergency room.

Do you treat work-related injuries?

Yes, NIU Health does accept workers’ compensation insurance.

What if I have an injury or illness that may need advanced diagnostic testings such as an X-ray, CT scan, or ultrasound?

Currently, NIU Health does not offer advanced diagnostic tests; however, just like your primary care provider would, we may refer you to an imaging center capable of performing these tests. Your membership does not cover the cost of these tests, therefore you will be able to use your current health insurance to supplement the cost.

For members who do not currently have health insurance, we have relationships with imaging centers that offer our members discounted prices on these tests.

Does NIU Health accept my health insurance?

Yes! If you have insurance your membership is FREE! After being evaluated by a doctor, you may use your current health coverage plan for other health-related services such as laboratory testing, diagnostic imaging, or getting medications from a local pharmacy.


Can I pay with my bank account or do I need a credit or debit card?

We only accept credit or debit card payments at this time. We accept VISA, MASTERCARD, DISCOVER, or AMERICAN EXPRESS cards.

How will I be billed for my subscription?

Credit card or debit card.

When will my credit or debit card be charged?

Your credit or debit card will be billed every 30 days for month-to-month plans until you cancel your subscription.

Will my medical insurance be billed?

Our goal at NIU Health is to provide urgent care services to both the insured and uninsured. This means health insurance is NOT necessary to access our online and clinic-based care. NIU Health may attempt to bill your health insurance for certain medical services, but will not bill you directly for any portion that is unpaid by the health insurance company.

Local care for local people.

(808) 888 4800

Hawaii Kai Clinic

Hawaii Kai Towne Center
6600 Kalanianaole Hwy #114A
Honolulu, HI 96825

Clinic Hours

Mon – Sat : 9 AM – 7 PM

24/7 Telehealth Available 

Honolulu Clinic

Executive Centre Hotel Honolulu
1088 Bishop St
Ste 103
Honolulu, HI 96813

Clinic Hours

Mon – Fri : 9 AM – 7 PM

24/7 Telehealth Available 

Nuuanu Clinic

(Temporarily Closed)

Nuuanu YMCA
1441 Pali HWY
Honolulu, HI 96813

Clinic Hours

Tue – Fri : 10 AM – 6 PM
          Sat : 10 AM – 5 PM

24/7 Telehealth Available