Last Updated December 31, 2023
The terms “you” and ““your” means you, your dependent(s) if any, and any other individual accessing your NIU Health account.
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL “911” IMMEDIATELY.
NIU Health’s Site, Platform, and/or Services are not for medical emergencies or urgent situations. You should not disregard or delay to seek medical advice based on anything that appears or does not appear on the Site and/or Platform. If you believe you have an emergency, call 9-1-1 immediately.
Ownership Of The Site And Related Materials
All pages within this Site and any materials made available for downloading are the property of NIU Health, or its licensors or suppliers, as applicable. The Site is protected by United States and international copyright and trademark laws.
When you use any of the Services, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing. NIU Health may contact you by email, mail, or telephone to verify your account information, and may request further information from you and you agree to provide such further information to ensure that you have not fraudulently created your account. If you do not provide the information requested by NIU Health within 7 days of the request, NIU Health reserves the right to deny, suspend, or discontinue your access to and use of the Site and Services until you provide the requested information.
Site Access, Security and Restrictions; Passwords
If you create a subscriber account for the Site and/or Platform, you agree to complete the registration process by providing current, complete, and accurate information as required by NIU Health. You are responsible for all activities that occur under your account. In the event access to the Site or a portion thereof is limited requiring a user ID and password (“Protected Areas”), you agree to access Protected Areas using only your user ID and password as provided to you by NIU Health. You agree to protect the confidentiality of your user ID and password, and not to share or disclose your user ID or password to any third party. You agree that you are fully responsible for all activity occurring under your user ID. Your access to the Site and/or Platform may be revoked by NIU Health at any time with or without cause.
You may not use any scraper, crawler, spider, robot or other automated means of any kind to access or copy data on the Site and/or Platform, deep-link to any feature or content on the Site and/or Platform, bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Site and/or Platform.
Violations of system or network security may result in civil or criminal liability. NIU Health will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.
NIU Health’s Role
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL “911” IMMEDIATELY.
NIU HEALTH DOES NOT SELL HEALTH INSURANCE, IS NOT AN INSURANCE PROVIDER, AND IS NOT AFFILIATED WITH ANY HEALTH INSURANCE PLAN.
THE SERVICES PROVIDED BY NIU HEALTH UNDER THIS AGREEMENT ARE NOT A HEALTH BENEFIT PLAN OR INSURANCE PLAN AS OTHERWISE DESCRIBED BY LAW AS IT PERTAINS TO A LIMITED SET OF SERVICES THROUGH PROVIDERS WORKING WITH NIU HEALTH.
THE SERVICES PROVIDED BY NIU HEALTH UNDER THIS AGREEMENT DO NOT SATISFY MINIMUM ESSENTIAL COVERAGE FOR HEALTH INSURANCE UNDER STATE LAW OR UNDER THE FEDERAL AFFORDABLE CARE ACT AND THERE MAY BE TAX CONSEQUENCES FOR NIU HEALTH MEMBERS/PATIENTS WHO DO NOT HAVE QUALIFIED COMPREHENSIVE HEALTH COVERAGE IN ADDITION TO THE SERVICES PROVIDED BY NIU HEALTH.
IF THIS AGREEMENT TERMINATES FOR ANY REASON, AND A NIU HEALTH MEMBER/PATIENT HAS NOT ALREADY PURCHASED HEALTH CARE INSURANCE COVERAGE THAT SATISIFIES STATE AND FEDERAL MIMINUM COVERAGE STANDARDS, THE PATIENT WILL NOT BE ABLE TO PURCHASE NEW INDIVIDUAL HEALTH INSURANCE UNTIL THE NEXT STATE AND/OR FEDERAL OPEN ENROLLMENT PERIOD HAS BEGUN.
NIU HEALTH ONLY COVERS URGENT CARE SERVICES SPECIFICALLY IDENTIFIED ON ITS WEBSITE AND UNDER THIS AGREEMENT WHEN DELIVERED OR ARRANGED BY THE PROVIDERS WORKING WITH NIU HEALTH ACCORDING TO THE TERMS OF THIS AGREEMENT. PROVIDERS WORKING WITH NIU HEALTH MAY REFER A MEMBER/PATIENT TO A NON-NIU HEALTH PROVIDER FOR MEDICAL SERVICES, PRESCRIPTION DRUGS OR SUPPLIES, BUT IN THAT CIRCUMSTANCE A MEMBER/PATIENT WILL NEED TO CONTACT HIS OR HER HEALTH INSURANCE PROVIDER AND FOLLOW THE INSURANCE PLAN’S MANAGED CARE PROCEDURES IN ORDER TO OBTAIN COVERAGE FOR THE REFERRED SERVICES, PRESCRIPTION DRUGS OR SUPPLIES UNDER THE INSURANCE PLAN’S BENEFITS.
CERTAIN SERVICES IDENTIFIED UNDER THIS AGREEMENT AND ON NIU HEALTH’S WEBSITE MAY ALREADY BE COVERED UNDER A PATIENT’S HEALTH PLAN AT NO ADDITIONAL COST WHEN PROVIDED BY NON-NIU HEALTH PROVIDERS. THE MEMBER/PATIENT WILL NEED TO CONTACT HIS OR HER INSURANCE PLAN TO UNDERSTAND THE BENEFITS AND LIMITATIONS OF THE MEMBER/PATIENT’S HEALTH INSURANCE PLAN AND ANY OVERLAP BETWEEN THE SERVICES OFFERED UNDER THIS AGREEMENT AND THE COVERAGE UNDER THE MEMBER/PATIENT’S HEALTH INSURANCE PLAN.
NIU Health’s role is limited to providing certain health related information available to you and/or facilitating your access to telemedicine and expert medical services.
NIU Health’s Site, Platform, and Services are not for medical emergencies or urgent situations. You should not disregard or delay to seek medical advice based on anything that appears or does not appear on the Site and/or Platform. If you believe you have an emergency, call 9-1-1 immediately.
No Medical Care or Advice Through Use of the Public, Informational, and Community Based Portions of the Site and/or Platform
ALL OF THE MATERIAL PROVIDED THROUGH THE PUBLIC, INFORMATIONAL AND COMMUNITY BASED PORTIONS OF THE SITE AND/OR PLATFORM, INCLUDING WITHOUT LIMITATION, TEXT, COPY, AUDIO, VIDEO, PHOTOGRAPHS, ILLUSTRATIONS, GRAPHICS AND OTHER VISUALS, ARE FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, TREATMENT OR RECOMMENDATIONS OF ANY KIND.
YOU SHOULD ALWAYS SEEK THE ADVICE OF YOUR QUALIFIED HEATH CARE PROVIDER WITH ANY QUESTIONS OR CONCERNS YOU MAY HAVE REGARDING YOUR INDIVIDUAL NEEDS AND ANY MEDICAL CONDITIONS.
No Medical Care or Advice By NIU Health
NIU Health offers an online communication platform for Providers and their patients to connect via the Site through the use of various telecommunications technologies. The Site and Platform facilitate communications between Providers and patients. NIU Health is independent from Providers who will be providing such telemedicine services to you through the Platform and is not responsible for such Provider’s acts, omissions, or for any content of the communications made by them.
The Providers contracted with NIU Health are using the Site and/or Platform as a way to communicate with you. Any information or advice you receive from a Provider comes from them alone, and not from NIU Health. Your communications and interactions with the Providers on the Site and/or Platform are not intended to replace your relationship with your regular health care practitioners or physicians. Neither NIU Health, nor any of its subsidiaries or affiliates or any third party who may promote the Site, Platform, and/or Services or provide a link to the Site, Platform, and/or Services, shall be liable for any professional advice obtained from a Provider via the Site, Platform, and/or Services or for any other information obtained on the Site, Platform, and/or Services. NIU Health does not endorse any specific tests, physicians, medications, products or procedures that are recommended by Providers that may use NIU Health to communicate with you. You acknowledge that your reliance on any Providers or information provided by the Providers via the Site, Platform and/or Services is solely at your own risk and you assume full responsibility for all risk associated herewith.
The content of the Site, Platform, and/or Services, including without limitation, text, copy, audio, video, photographs, illustrations, graphics, and other visuals, is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment, or recommendations of any kind by NIU Health. You should always seek the advice of your qualified health care professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. All information provided by NIU Health, or in connection with any communications supported by NIU Health, is intended to be for general information purposes only, and is in no way intended to create a provider-patient relationship as defined by state or federal law. While NIU Health facilitates your communications with Providers, NIU Health does not engage in the practice of medicine, and the doctor-patient relationship is between you and the Provider.
Risks of Telehealth Services
Through your use of the Services, you acknowledge the potential risks associated with telehealth services. These include but are not limited to the following: delays in evaluation or treatment could occur due to electronic equipment failures; information transmitted may not be sufficient (e.g. poor resolution of images) to allow for appropriate medical or health care decisions by Provider; lack of access to medical records may result in adverse drug interactions or allergic reactions or other errors in judgment; although the electronic systems we use incorporate network and software security protocols to protect the privacy and security of health information, those protocols could fail causing a breach of privacy of your health information.
Services/Products Purchase and Refund/Return Policy
You may purchases services, medications, and products on the Site and/or Platform or at one of NIU Health’s Health Hubs. We accept credit and debit cards issued by U.S. banks. If a credit card account is being used for a transaction, NIU Health may obtain preapproval for an amount up to the amount of payment. If you enroll to make recurring payments automatically, all charges and fees will be billed to the credit card you designate in the set-up process. If you want to designate a different credit care or if there is a change in your credit card, you must change your information online.
You represent and warrant that if you are making online payments that (i) any credit card, debit card and bank information you supply is true, correct, and complete, (ii) charges incurred by you will be honored by your credit/debit card company or bank, (iii) you will pay the charges you incur in the amounts posted, including applicable taxes, and (iv) you are the person whose name the card was issued and you authorized to make a purchase or other transaction with the relevant credit card and credit card information.
Once you make payment for services, medications, and/or products to NIU Health, you agree to NIU Health’s no return and no refund policy. In the event a service, medication, or product is listed at an incorrect price due to a typographical error or error in pricing information received from a third party, NIU Health shall have the right to refuse or cancel any orders placed for the services, medication, or product listed at the incorrect price. NIU Health shall further have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit or debit card account in the amount of the charge.
License And Access
The Contents of the Site and Platform including without limitation the files, documents, text, photographs, images, audio, and video, and any materials accessed through or made available for use or download through this Site (“Content”) may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes authorized or approved in writing by NIU Health. You may not frame or utilize framing techniques to enclose, or deep linking to, any name, trademarks, service marks, logo, Content or other proprietary information (including; images, text, page layout, or form) of NIU Health without our express written consent.
Accuracy and Integrity of Information
Although NIU Health attempts to ensure the integrity and accurateness of the Site and Platform, it makes no representations, warranties or guarantees whatsoever as to the correctness or accuracy of the Site, Platform, and Content thereon. It is possible that the Site and/or Platform could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Site and/or Platform by third parties. In the event that an inaccuracy arises, please inform NIU Health so that it can be corrected. Information contained on the Site and/or Platform may be changed or updated without notice. Additionally, NIU Health shall have no responsibility or liability for information or Content posted to the Site and/or Platform from any non-NIU Health affiliated third party.
Links to Other Sites
NIU Health makes no representations whatsoever about any other website that you may access through this Site and/or Platform. When you access a non-NIU Health site, please understand that it is independent from NIU Health, and that NIU Health has no control over the Content on that website. In addition, a link to a non-NIU Health website does not mean that NIU Health endorses or accepts any responsibility for the Content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third-party sites linked to this Site, you do this entirely at your own risk.
If you submit, upload, post or transmit any health information, medical history, conditions, problems, symptoms, personal information, consent forms, agreements, requests, comments, ideas, suggestions, information, files, videos, images or other materials to us or our Site (“User Information”), you agree not to provide any User Information that (1) is false, inaccurate, defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior, (2) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets or intellectual property rights of any person or entity, or (3) contains or transmits a virus or any other harmful component. You agree not to contact other site users through unsolicited e-mail, telephone calls, mailings or any other method of communication. You represent and warrant to NIU Health and its Providers that you have the legal right and authorization to provide all User Information to NIU Health and its Providers for use as set forth herein and required by NIU Health and its Providers.
NIU Health may de-identify your information such that it is no longer considered protected health information or personally identifiable information. NIU Health may disclose, aggregate, sell, or otherwise use such de-identified information to third parties for analytics, research, or other purposes.
You Agree to defend, indemnify, and hold harmless NIU Health and its Providers from and against all third-party claims, damages, expenses (including reasonable attorneys’ fees) against or incurred by us arising out of any User Information you upload to or transmit through the Site and/or Platform.
Claims of Copyright Infringement
We disclaim any responsibility or liability for copyrighted materials posted on our site. If you believe that your work has been copied in a manner that constitutes copyright infringement, please follow the procedures set forth below.
NIU Health respects the intellectual property rights of others and expects its users to do the same. In accordance with the Digital Millennium Copyright Act (“DMCA”), we will respond promptly to notices of alleged infringement that are reported to NIU Health’s Designated Copyright Agent, identified below.
Notices of Alleged Infringement for Content Made Available on the Site
If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through our Site by sending us a notice (“Notice”) complying with the following requirements.
- Identify the copyrighted works that you claim have been infringed.
- Identify the material or link you claim is infringing (or the subject of infringing activity) and that access to which is to be disabled, including at a minimum, if applicable, the URL of the link shown on the Site where such material may be found.
- Provide your mailing address, telephone number, and, if available, email address.
- Include both of the following statements in the body of the Notice: “I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).” “I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”
- Provide your full legal name and your electronic or physical signature. Deliver this Notice, with all items completed, to firstname.lastname@example.org or email@example.com.
With the exception of your electronic medical records, NIU Health, as applicable, retains all right, title, and interest in and to the Site, Platform, and Services, and any information, products, documentation, software, or other materials on the Site and Platform, and any patent, copyright, trade secret, trademark, service mark, or other intellectual property , or proprietary right in any of the foregoing, except for information licensed by NIU Health. The information available through the Site, Platform, and Services is the property of NIU Health, as applicable. You agree not to store, reproduce, distribute, copy, modify, disseminate, loan, sell, rent, lease, publish, display, circulate, or broadcast such information to anyone. Use, reproduction, copying, or redistribution of NIU Health’s intellectual property including trademarks, service marks, and logos, are strictly prohibited without the prior written permission of NIU Health, as applicable. Nothing contained on the Site and Platform should be construed as granting, by implication, waiver, or otherwise, any license or right to use any trademarks, service marks, or logos displayed on the Site and/or Platform without the written grant thereof by NIU Health or the third-party owner of such trademarks, service marks, and/or logos.
Disclaimer of Warranties
NIU HEALTH DOES NOT WARRANT THAT ACCESS TO OR USE OF THE SITE AND/OR PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. THE SITE AND/OR PLATFORM, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED “AS IS,” WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND TITLE/NON-INFRINGEMENT. NIU HEALTH DOES NOT WARRANT THE ACCURACY, COMPLETENESS OR TIMELINESS OF THE INFORMATION OBTAINED THROUGH THE SITE AND/OR PLATFORM.
YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE AND/OR PLATFORM, SITE AND/OR PLATFORM-RELATED SERVICES, AND LINKED WEBSITES. NIU HEALTH DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACK UP AND SECURITY.
Limitation of Liability Regarding Use of Site and Platform
NIU HEALTH AND ANY THIRD PARTIES MENTIONED ON THIS SITE AND/OR PLATFORM ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE AND/OR PLATFORM, SITE AND/OR PLATFORM-RELATED SERVICES, CONTENT OR INFORMATION CONTAINED WITHIN THE SITE AND/OR PLATFORM, AND/OR ANY LINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR LINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES. TO THE EXTENT ANY ASPECTS OF THE FOREGOING LIMITATIONS OF LIABILITY ARE NOT ENFORCEABLE, THE MAXIMUM LIABILITY OF NIU HEALTH TO YOU WITH RESPECT TO YOUR USE OF THIS SITE IS $1000 (ONE THOUSAND DOLLARS). YOU AGREE TO WAIVE, TO THE FULLEST EXTENT PERMITTED BY LAW, ALL LAWS THAT LIMIT THE EFFICACY OF SUCH INDEMNIFICATIONS OR RELEASES.
Disputes and Governing Law
Right to Modify; Revisions; General
Data Collection and Data Usage
Information We Collect
We gather data to deliver optimal telehealth services, provide support, and enhance your overall experience. The collected information includes personal details such as your name, contact information, any supplementary information you choose to share, and medical information necessary to facility medical services. Automatically collected information encompasses device details, IP addresses, and usage patterns through cookies and similar technologies.
NIU Health ensures a consistent approach to data collection across the membership platform. This includes member account information, health-related data, and basic usage information. For medical services, we collect information about your medical history, symptoms, and other health-related data. Members are also able to engage in social elements of the platform and connect multiple social media platforms and share health-related content, thereby contributing to the overall health information collected.
Purpose of Data Usage
The data collected serves a variety of purposes. For medical services, it enables us to deliver virtual, online, and in-person consultations with healthcare providers. Additionally, we personalize your experience on both NIU Social and the telehealth platform by providing relevant health content, treatment plans, and resources based on your preferences. Our commitment extends to community building, facilitating connections with others facing similar health issues. Furthermore, members can optionally share social media content, enabling members to share and repost health-related content across multiple social media platforms using the membership platform as a medium. Health improvement is a key focus, providing personalized recommendations, health insights, and resources aimed at enhancing overall well-being. Finally, we employ service optimization strategies, analyzing usage patterns to enhance the performance, features, and user interface of our platform, ensuring a seamless experience for all members.
Requesting Account Data Deletion
If you would like to request the deletion of your account and associated data from our systems, please follow these steps:
- Compose an email from the email address associated with your NIU Health account
- Address the email to firstname.lastname@example.org
- Clearly state in the email body that you are requesting the deletion of your account data
- Upon receiving your email, we will process your request and remove your data within 30 days
Please note that certain information may be retained for legal or administrative purposes even after your account is deleted. If you have any questions or need further assistance, please don’t hesitate to contact us at email@example.com.